Frequently Asked Questions (FAQ)

Can I cancel my order after placing it?

Yes. Orders can be cancelled within 24 hours of purchase as long as they have not been processed or shipped.

If you need to cancel your order, please contact us as soon as possible at:

linevajewelry@gmail.com

What is your return policy?

We accept returns within 14 days of delivery.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition

• Items purchased on sale or promotion may not be eligible for return

• Customers are responsible for return shipping costs

Once your return is received and inspected, we will notify you of the approval status.

What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the issue.

Our support team will review the case and offer a replacement or refund depending on the situation.

How long does shipping take?

Orders are typically processed within 1–3 business days.

Shipping within the United States usually takes 5–8 business days depending on the destination and carrier.

You will receive a tracking number once your order has been shipped.

Do you offer order tracking?

Yes. Once your order has been shipped, you will receive a tracking number via email so you can follow the progress of your delivery.

Do you ship internationally?

Currently, we primarily ship within the United States.

International shipping options may be available in the future.